Refund policy

Return & Refund Policy

We have a 100-day return policy, which means you have 100 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@novaragoods.com.

If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@novaragoods.com.

Return shipping & restocking fee

Return shipping costs are the responsibility of the customer, unless the item received was defective, damaged, or incorrect. We do not provide prepaid return labels except in cases of proven product defect or shipping error on our part.

A restocking fee of up to 20% of the item's purchase price will be deducted from your refund to cover processing and inspection costs. This fee does not apply to items returned due to defect, damage, or fulfillment error.

Incorrect shipping address

We are not responsible for orders delayed, lost, or undelivered due to an incorrect or incomplete shipping address provided by the customer at checkout. No refund or replacement will be issued in these cases. Please double-check your shipping details before completing your order — once an order has shipped, we're unable to modify the address.

Proof of use for effectiveness-based refunds

Because our money-back guarantee relates to product results, refund requests based on product effectiveness require proof of consistent use for a minimum of 60 days prior to the request (e.g. photos, purchase history, or a usage log). Requests submitted without this proof may be declined.

One return per customer, per product

We limit refund and return eligibility to one request per customer, per product. Additional purchases of the same item are not eligible for further returns or refunds under this policy.

Refund method

Refunds are issued only to the original payment method used at the time of purchase. We do not offer cash, check, store credit, or alternative payment refunds.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Damaged, defective, or incorrect items must be reported within 7 days of delivery. Claims made after this window may not be eligible for replacement or refund.

Chargebacks

If you have an issue with your order, please contact us directly at contact@novaragoods.com so we can help resolve it. Filing a chargeback with your bank instead of contacting us first may delay resolution and can result in forfeiture of eligibility for a replacement or refund, as the matter will instead be handled through the payment processor's dispute process.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods that have been opened or used. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method, minus any applicable restocking or shipping fees, within 10 business days.

We reserve the right to refuse a refund or return if the request does not meet the conditions outlined in this policy.

If more than 15 business days have passed since we've approved your return, please contact us at contact@novaragoods.com.